Measures for the Supervision and Administration of Universal Postal Services
Measures for the Supervision and Administration of Universal Postal Services
Measures for the Supervision and Administration of Universal Postal Services
Order of the Ministry of Transport [2008] No.3
July 12, 2008
The Measures for the Supervision and Administration of Universal Postal Services, which were adopted at the seventh executive meeting on June 25, 2008, are hereby promulgated and shall come into force as of September 1, 2008.
Li Shenglin, Minister
Measures for the Supervision and Administration of Universal Postal Services
Chapter I General Provisions
Article 1 In order to protect the customers' basic right to correspondence, guarantee the level of universal postal services, strengthen the supervision and administration of universal postal services, establish and improve the supporting mechanism for universal postal services, the Measures for the Supervision and Administration of Universal Postal Services (hereinafter referred to as the "Measures") are formulated in accordance with the Postal Law of the People's Republic of China, the Implementing Rules of the Postal Law of the People's Republic of China and other relevant provisions of the State.
Article 2 For the purpose of the Measures, the term "universal postal services" refers to the basic postal services provided for all the customers within the territory of the People's Republic of China according to the postage rates and service standards specified by the State.
Article 3 Universal postal services shall be provided by postal enterprises.
Postal enterprises shall maintain and progressively enhance the level of universal postal services, and provide customers with fast, accurate, safe, and convenient universal postal services in line with the laws, regulations, rules, and other provisions of the State.
Article 4 The state administrative department of postal services shall supervise and administer the universal postal services nationwide in accordance with the Measures, and the administrative departments of postal services of all provinces, autonomous regions and municipalities directly under the Central Government shall, under the guidance of the state administrative department of postal services, supervise and administer the universal postal services within their own administrative regions in accordance with the Measures.
Article 5 The supervision and administration of universal postal services shall follow the principle of impartiality and openness, and shall be implemented by combining governmental supervision and administration, social supervision and the self-discipline of enterprises.
Chapter II Universal Postal Services
Article 6 Postal enterprises shall satisfy the Standards for Universal Postal Services when providing universal postal services.
Article 7 The business scope of universal postal services shall include: the delivery of mails, printed matters with per unit weight of not more than 5 kg, and parcels with per unit weight of not more than 10 kg, and other types of business specified by the State.
Article 8 The universal postal services shall be provided by way of establishing postal offices, stations, setting up postal boxes, doorstep services, mobile services, delivery by address and delivery upon consignment.
Article 9 Postal enterprises shall strengthen control of the service quality of the entities (or individuals) that are entrusted to handle universal postal services, and shall be responsible for the quality of universal postal services within the scope of entrustment.
Article 10 Postal enterprises shall publicize such information as the postage rates of universal postal services in their business places.
Postal enterprises shall not limit or designate customers to any business in any way.
Article 11 Where postal enterprises provide universal postal services under the standard clauses developed and applied by themselves, they shall explicitly inform the customers of the contents which exclude or restrict their liabilities.
Article 12 Postal enterprises shall disclose the complaint phone number, and designate personnel to accept customers' complaints; as for the customers' complaints, postal enterprises shall give a reply about the handling results within 30 working days upon receipt of the complaints; as for the opinions and suggestions for improving universal postal services provided by customers, postal enterprises shall take them into serious consideration, take the initiative to communicate with those customers, and make improvements.
Article 13 Postal enterprises shall do a good job in mail delivery services in accordance with the requirements of delivery frequency, depth, and time limit specified in the Standards for Universal Postal Services.
Article 14 The establishment of postal offices (stations) and changes in locations thereof, the cancellation and merger of postal offices (stations), or the cessation in handling any business as prescribed by the Standards for Universal Postal Service by a postal office (station), shall be subject to the approval of the administrative departments of postal services.
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