Installation Notes:
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Please keep networks online when you download or install FreehandYou can get Freehand via the link:
https://hk.lexiscn.com/service/freehand_en.html -
Make sure that your PC account has sufficient the authority to install FreehandFor example: When you install Freehand via the “Administrator” account and intend to use it in Word via a guest account, you cannot access to the Freehand interface under the guest account.
FAQs in Freehand Installation:
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Installation failure due to old Office versions:For instance: The installation failure message under Office 2003 is as follows:
Solution: install the latest Office version including upon Ooffice 2007 sp3. Office 2010 is recommended. -
Installation failure due to Office KB976477 Hotfix issues:The installation failure message is as follows:
Solution: Download and install the Prerequisite.exe for Freehand.
Download Prerequisite.exe -
Installation failure due to short of Windows componentsThe installation failure messages are as follows:
Solution: Download and install the Prerequisite.exe for Freehand.
Download Prerequisite.exe -
Installation failure due to reused Freehand License numberThe installation failure message is as follows:
Solution: Please contact our customer service at: 400-600-8680 or via email: service.china@lexisnexis.com -
Installation failure due to wrong Freehand License numberThe installation failure message is as follows:
Solution: Please contact our customer service at: 400-600-8680 or via email:service.china@lexisnexis.com
FAQs in Prerequisite Installation:
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Installation failure due to old Office version:The installation failure message is as follows:
Solution: Please install the latest Office version including Office 2007 SP3. Office 2010 is recommended.
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Installation failure due to short of Office 2007 SP3The installation failure message is as follows:
Solution: Please install the Office 2007 SP3 package first and then the Prerequisite.exe. Your PC will restart in the process of installation.