Interim Measures for Seven-day Unconditional Return of Online Purchased Goods (Revised in 2020)
Interim Measures for Seven-day Unconditional Return of Online Purchased Goods (Revised in 2020)
Interim Measures for Seven-day Unconditional Return of Online Purchased Goods (Revised in 2020)
Order of the State Administration for Market Regulation No.31
October 23, 2020
(Promulgated by the Order of the State Administration for Industry and Commerce No.90 on January 6, 2017; revised according to the Order of the State Administration for Market Regulation No.31 on October 23, 2020)
Chapter I General Provisions
Article 1 In order to guarantee the implementation of the seven-day unconditional return of goods provided for by the Law on the Protection of Consumer Rights and Interests, protect the legitimate rights and interests of consumers and promote the sound development of E-commerce, the Interim Measures for the Seven-day Unconditional Return of Online Purchased Goods (the "Measures") are formulated in accordance with the Law on the Protection of Consumer Rights and Interests and other relevant laws and administrative regulations,.
Article 2 Where a consumer who purchases online goods for daily consumption returns the goods within seven days upon receipt thereof in accordance with Article 25 of the Law on the Protection of Consumer Rights and Interests, the Measures shall apply.
Article 3 Online sellers shall fulfill the obligation for the seven-day unconditional return of goods in accordance with the law.
Online trading platform providers shall instruct and urge online sellers on their platforms to fulfill the said obligation, conduct the corresponding supervision and inspection and provide technical support.
Article 4 Consumers' exercise of the right to the seven-day unconditional return of goods and online sellers' fulfillment of the obligation for the seven-day unconditional return of goods shall both follow the principles of fairness and good faith, and abide by business ethics.
Article 5 Online sellers are encouraged to make unconditional return commitment which is more beneficial to consumers than that of these Measures.
Chapter II Goods Not Suitable for Return and Standards for the Intactness of Goods
Article 6 The provision on the seven-day unconditional return of goods shall not apply to the following goods:
1. goods customized by consumers;
2. live and perishable goods;
3. audio-visual products, computer software and other digital products which are downloaded online or whose packages have been opened by consumers; and
4. delivered newspapers or periodicals.
Article 7 The provision on the seven-day unconditional return of goods need not apply to the following goods confirmed by consumers when they buy the same:
1. goods that may impact the personal safety or life or health or have their nature changed after their packages have been stripped;
2. goods which will devalue greatly upon activation or trial; and
3. goods whose expiration date is forthcoming, or which have defects as indicated expressly at the time of sale.
Article 8 Goods returned from consumers shall be intact.
Goods shall be deemed as intact if they can maintain their original quality and functions and are complete with respect to the goods per se and their parts and trademark symbols.
The opening of packages of goods for examination purposes or the reasonable debugging of goods for confirming the quality and functions thereof conducted by consumers does not affect the intactness of goods.
Article 9 Where a consumer uses goods for purposes other than examination and confirmation of the quality and functions of the goods, leading to the significant devaluation of goods, the goods shall be deemed as incomplete.
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Order of the State Administration for Market Regulation No.31
October 23, 2020
(Promulgated by the Order of the State Administration for Industry and Commerce No.90 on January 6, 2017; revised according to the Order of the State Administration for Market Regulation No.31 on October 23, 2020)
Chapter I General Provisions
Article 1 In order to guarantee the implementation of the seven-day unconditional return of goods provided for by the Law on the Protection of Consumer Rights and Interests, protect the legitimate rights and interests of consumers and promote the sound development of E-commerce, the Interim Measures for the Seven-day Unconditional Return of Online Purchased Goods (the "Measures") are formulated in accordance with the Law on the Protection of Consumer Rights and Interests and other relevant laws and administrative regulations,.
Article 2 Where a consumer who purchases online goods for daily consumption returns the goods within seven days upon receipt thereof in accordance with Article 25 of the Law on the Protection of Consumer Rights and Interests, the Measures shall apply.
Article 3 Online sellers shall fulfill the obligation for the seven-day unconditional return of goods in accordance with the law.
Online trading platform providers shall instruct and urge online sellers on their platforms to fulfill the said obligation, conduct the corresponding supervision and inspection and provide technical support.
Article 4 Consumers' exercise of the right to the seven-day unconditional return of goods and online sellers' fulfillment of the obligation for the seven-day unconditional return of goods shall both follow the principles of fairness and good faith, and abide by business ethics.
Article 5 Online sellers are encouraged to make unconditional return commitment which is more beneficial to consumers than that of these Measures.
Chapter II Goods Not Suitable for Return and Standards for the Intactness of Goods
Article 6 The provision on the seven-day unconditional return of goods shall not apply to the following goods:
1. goods customized by consumers;
2. live and perishable goods;
3. audio-visual products, computer software and other digital products which are downloaded online or whose packages have been opened by consumers; and
4. delivered newspapers or periodicals.
Article 7 The provision on the seven-day unconditional return of goods need not apply to the following goods confirmed by consumers when they buy the same:
1. goods that may impact the personal safety or life or health or have their nature changed after their packages have been stripped;
2. goods which will devalue greatly upon activation or trial; and
3. goods whose expiration date is forthcoming, or which have defects as indicated expressly at the time of sale.
Article 8 Goods returned from consumers shall be intact.
Goods shall be deemed as intact if they can maintain their original quality and functions and are complete with respect to the goods per se and their parts and trademark symbols.
The opening of packages of goods for examination purposes or the reasonable debugging of goods for confirming the quality and functions thereof conducted by consumers does not affect the intactness of goods.
Article 9 Where a consumer uses goods for purposes other than examination and confirmation of the quality and functions of the goods, leading to the significant devaluation of goods, the goods shall be deemed as incomplete.
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